Sutton Airport Cars - Terms And Condition

 

 

Wimbledon Airport Cars Limited (Trading name : Sutton Airport Cars) is a private company registered in England and Wales with company number: 07786869and whose registered office is at 132 Tudor Ave, KT4 8TU, Worcester Park

The terms and conditions under which Wimbledon Airport Cars Ltd does business with the Client, the Passenger (the traveller), and the Booker are listed below (the person booking journeys). These terms and conditions of business may be changed by Wimbledon Airport Cars Ltd without prior notice.
Wimbledon Airport Cars sets out to provide a safe reliable service to all of its customers.

We shall always make an effort to treat our customers fairly, within reason, and to foster goodwill whenever possible.

While we will take all necessary precautions and give careful regard to Client and/or Passenger instructions, we will not be held responsible for any incident or loss resulting from situations that are out of our reasonable control.

 

Transport of Goods
All shipments, packages, and items are taken at the risk of the customer. The customer is in charge of making sure that there is sufficient insurance coverage in place for goods being transported.

 

Right to Refusal
Wimbledon Airport Cars reserve the right to refuse to carry any individuals or items that the driver determines are most likely to endanger or damage his or her or their vehicle in any way. The driver's decision will be considered final.
Wimbledon Airport Cars Ltd may charge for any costs involved.

Quotes
When provided, all rates are based on an estimation of the number of miles and time the driver will travel, as well as the time of day they will travel and the type of vehicle needed to complete a particular journey.

Charges
We will calculate fares based upon mileage incurred, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
We operate a fixed rates for journeys to or from the local areas to: the London airports and to most London postal codes.

Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Thank you cars reserve the right to charge the Client for any extra mileage and time.

Surcharges
We reserve the right to apply a surcharge to:
– Airport and station pick-ups
– out of area to out of area journeys.
– airport and station pick-ups.
– Christmas, New Year and other Bank Holiday journeys
– additional stops on route
– periods of extreme weather or road conditions.
– journeys out of standard business hours.
– peak hours

Cancellations
Wimbledon Airport Cars assumes a journey / booking request is still valid until: -

1. A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Thankyou cars ltd and receives confirmation by the member of staff that it is cancelled.
2. Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey Wimbledon Airport Cars may charge for any costs incurred until the time when it is apparent that Wimbledon Airport Cars have been satisfactorily informed of a cancellation of booking or Wimbledon Airport Cars have been unable to contact the Passenger.

Usually there would be no charge for a journey cancelled prior to dispatch.

Where a journey is cancelled after the driver has been dispatched the Client may be liable for a charge.
Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged.
Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge.

Airport Pickup and Charges
All London airports and other airports now make a drop off charge, to anyone dropping off passengers to the airport. This charge will be passed on the customer at the rate the airport levies this charge. All airport pickups will incur a parking charge, which we try and minimise by arranging a predetermined pickup time and keeping an eye on the flight landing time. however, what the car park charge is levied at, this will be pass on to the customer. As these charges are variable, we cannot build them into our pricing structure and be added to the journey cost at the end of the journey.

After you Arrived

Passengers must contact the office or driver whithin 60 minutes after flight landed if no communication or contact we or Driver will cancel the pickup from airport. Passengers are full responsibility for charge of booking. No refund is payable if payment have already done. Thankyou Cars could not accept any responsibility if passengers could arrage other transportion or any other cost because of cancellation. This means it is very important customers will contack via text /whatsapp/phone or email after landing or early as possible within 60 minutes. Free internet/wifi is avilable most of the uk airports.

Waiting time
Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay Thankyou Cars for the waiting time.

Cancellation Charge
A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Congestion Charge
Transport for London (TFL) has decided to levee a congestion charge to all private hire vehicle. The customer is liable for this charge and will be add to the journey cost. sometimes this will be done at the end of the journey.

Ultra Low emission Charge (ULEZ)
Transport for London (TFL) has decided to make a ULEZ charge to certain types of vehicles. We at Thankyou cars in line with our environment policy are work on ensure that all of Fleet vehicles comply to these condition. However as some of our fleet include self-employed drivers, we will occasionally have to make the ULEZ charge to the customer. This will be added to the cost of the journey at the end of the journey.

Variation
We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.

Security of the account
It is the responsibility of the Client to ensure adequate security to ensure that the facility is not abused.
The account will be set up with minimal security measures unless the Client specifies their requirements in writing,
Wimbledon Airport Cars are able to set up various security measures with a prior request in writing from the Client.
The Client will be liable to pay all bookings made on the account.

Payment

The Client undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest at 2.5% above base lending rates.

Queries

All queries are to be raised in writing within 14 days of the Journey

 

Valid from 10 July 2022

 

Wimbledon Airport Cars Ltd

132 Tudor Ave

KT4 8TU

Tel : 020 8644 4444

Sutton Airport Cars Request A Minimum Of 12 Hours’ Notice For Any Online Bookings.

The More Notice You Give The Better. Prices Are Based On Passengers Being Ready To Travel At The Booked Time. All Fares Quoted Are For Point To Point And Any Diversions, Stop Over Will Be Charged At Additional Pre-Agreed Rates.

For Airport Pick-Ups We Check Your Flight Times So You Don't Have To Worry If Your Flight Is Late Or If It Lands Early. Please Check Our Meeting Point Page Where Our Driver Will Wait For You Varies At Each Terminal

Our Driver Will Be At International Arrivals 35 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 30 Minutes In The Agreed Price. (65 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking.

Our Driver Will Be At Domestic Arrivals 30 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 40 Minutes In The Agreed Price. (60 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking. 

Your Booking May Be Subject To Additional Waiting Time And Car Park Charges. This Is Charged Pro-Rata At UK Pounds £15.00 Per Hour.

Cash Fares Are Paid To The Driver In British Pound (£).

The Charge On Your Credit/Debit Card Statement Will Be Shown As Thankyou Cars Ltd. We Charge You An Extra Bank / Aministration Processing Fee on Your Credit Or Debit Card's Payment, PayPal and invoice payment

If The Passenger Missed The Flight Or Changes Their Travel Plans And Informs Us In Advance Either By E Mail ,Via Phone (020 8644 4444) or Text message (079 6674 4444)

Customer Is To Ensure They Have Sufficient Cash To Cover The Journey As Any Excessive Diversions To Find Cash Points During A Busy Drop Off Schedule May Incur Additional Charges.

Generally Passengers Are Responsible To Load And Unload Their Belongings And We Will Not Accept Liability For Loss Or Damage To The Luggage/S. Our Drivers Will Offer a Hand of Help in Many Cases with Your Luggage at the Passenger’s Discretion. Any Fouling Of The Private Hire Vehicle By Any Passenger Will Result In A Charge Of A Minimum Of £30.00 Dependent Upon The Severity Of The Fouling.

All Payments Can Be Made In Cash Or Credit/Debit Card. In The Case Of Card Payments, Your Card Will Be Charged Before Or On The Day Of The Journey. 

There Are Seasonal 50% Surcharges On Our Prices On Specific Dates Only. These Are 24th - 26th December & 31st & 1st Of Every Year. Night time charges may apply some airport booking.

 

Cancellation &  Refund Policy

Sutton Airport Cars Will Accept Any Cancellation Notification Period Of Minimum 12 Hours To The Actual Pick Up Time. Less Our Administration Fee Of £4.00.

The Cancellation Must Be made via an Email or Text message (079 6674 4444) To Which You Will Receive Confirmation By Us.  

If You Do Not Receive An Email From Sutton Airport Cars Confirming The Cancellation We Have Not Received It. In This Case Please Call +44 (0) 20 8644 4444 or Text: 079 6674 4444.No Refund Is Made For Cancellation Of A Booking On The Day Of Travel Or Afterwards. 

All Other Circumstances Where A Refund May Be Possible Should Be Addressed Directly With Sutton Airport Cars Customer Services. We Will Refund Any Charges For Bookings Which Are Prepaid With A Credit Card Or Debit Card & Pay Pal.

However The £4.00 Additional Bank Processing Fee Can't Be Refunded When Using Card Payments. 
No Refunds Will Be Issued For The Following: If The Customer Does Not Show At The Agreed Meeting Point, For Any Reason And Does Not Contact Sutton Airport Car Services To Inform Them Not To Send The Driver Any Money Paid Will Not Be Refundable.

If The Customer Provides Us With The Wrong Flight Number Or Wrong Date. Cancellations Notified Under 12 Hours Where The Driver Is Already At Or On Route To The Pick Up.

If The Passenger Provides Us With Misleading Information. If The Passenger Books The Car On The Wrong Date.

If Customer Was (Is) Not Available When The Car /Driver Arrives At The Pickup Point, Which Have A Cancellation Notification Period Of Minimum 12 Hours To The Actual Pick Up Time. Less Our Admin Fee Of £4.00.

 

Tel : 020 8644 4444

Text / WhatsApp : 079 6674 4444

E.mail : info@suttonairportcars.co.uk

 

Our contact details:

Address: 132 Tudor Avenue , Worcester Park. KT4 8Tu

Phone Number: 020 8644 4444

Email: info@suttonairportcars.co.uk

Privacy Policy Effective Date: 11.08.2022

At Suttonairportcars.co.uk, ("Sutton Airport Cars," "we," "us," or "our''), we place the highest importance on respecting and protecting the privacy of our customers. We have adopted a Privacy Policy that guides how we collect, use and store the information that you have provided us. This policy applies to our products and services and governs data collection and usage. By visiting, accessing, purchasing our products and services, you agree that:

Legal and Third party usage:-

Personal data usage:-

SuttonAirportCars.co.uk will not process or share personal information without your consent, except based on the following legal grounds:

• It is necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the services to you
• It is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims
• It is necessary for the purposes of our or a third party's legitimate interests
• You have expressly made the information public
• It is necessary in the public interest
• It is necessary to protect your vital interests, or those of others
• We may use customer information as it is necessary to pursue our legitimate interests, such as to improve our services for our users, to understand how our services are being used and to explore and unlock the ways to develop and grow our business. You may review and edit limited Personal Data after logging in to your Account.

Storing and processing users information:-

Automated Information:- When the users use our products and services, we may collect, store and process a unique installation identifier, IP addresses and device information (such as operating system or device model), barcode information and location coordinates. We use this data to provide our services to users and to track the use of our webiste and its functionalities.

Analytics Information:- We use data analytics to ensure site functionality and improve our products and services. We use web analytics software to allow us to understand the functionality of our website on your phone and other digital devices. This software may record information such as how often you use the website, what happens within the web and during the process of  booking , aggregated usage, performance data, web errors and debugging information, and where the website was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the website.

Sutton Airport Cars  will not process or share personal information without your consent, except based on the following legal grounds:

• It is necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the services to you
• It is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims
• It is necessary for the purposes of our or a third party's legitimate interests
• You have expressly made the information public
• It is necessary in the public interest
• It is necessary to protect your vital interests, or those of others

We may use customer information as it is necessary to pursue our legitimate interests, such as to improve our services for our users, to understand how our services are being used and to explore and unlock the ways to develop and grow our business. You may review and edit limited Personal Data after logging in to your Account.

Legal and Third Party Usage:-

Sutton Airport Cars may also retain, preserve, or release your personal information to a third party in the following limited circumstances:

• In response to lawful requests by public authorities;
• To protect, establish, or exercise our legal rights or defend against legal claims;
• To comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Sutton AirportCars.co.uk anywhere's Terms & Conditions.
• It is also necessary for SuttonAirportCars.co.uk to share your information with certain companies that control us, are controlled by us, or under common control with us, as well as with third-party service providers, in order to operate and provide the services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to SuttonAirportCars.co.uk not to disclose or use your information for other purposes.

Rights to your Personal Data:-

We know that members of our community value having control over their own information, so SuttonAirportCars.co.uk gives you following rights with respect to your information:

• You can object to data processing in certain limited circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
• Where we use your data for direct marketing purposes, you can always object by withdrawing your consent, by emailing Sutton Airport Cars.
• Personal and payment information are required to provide our services. Sutton Airport Cars cannot offer or fulfils the services without processing this information. Thankyou Card Ltd T/A SuttonAirportCars.co.uk (Sutton Airport Cars) stores personal information for limited periods as required by law.

Cookies:-

Our products and services may use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with our website or subscribe to a service, a cookie helps us to recall your information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same service, the information you previously provided can be retrieved, so you can easily use the features that you customised.

You have the ability to accept, set or decline cookies. If a web browser automatically accepts cookies, you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our products and services.

Security:-

We will take reasonable steps to ensure the security, integrity and privacy of the information you have provided us with. It is also important that you protect against unauthorised access to your information

SuttonAirportCars.co.uk encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL), which encrypts your information before it is sent to us, to protect it from unauthorised use.

• Protection of the confidentiality, integrity, and availability of all customer information systems.
• Definition and monitoring of IT security standards aligned with industry regulations.
• Implementation of vulnerability management techniques according to which we scan and map our network, prioritise areas of importance and apply fixes and safeguards.
• Application of safeguard firewalls and anti-virus tools to detect/prevent attacks.
• Continuous monitoring for security risks and maintenance of patch updated infrastructure.
• Polices encompassing data security.
• Security awareness training to our personnel.

With specific regard to credit card information, SuttonAirportCars.co.uk and/or Thankyou Cars Ltd, not store your payment details. We use 3rd Party payment Merchant and their API Authentication in order to complete your booking.

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@suttonairportcars.co.uk.

If you finds any inaccuracies, the we will delete or correct it promptly. If the Sutton Airport Cars intends to transfer the Customer’s information outside the EEA (European Economic Area), the Provider will always obtain the Customer’s consent first.

For the purposes of the Data Protection Act 1998 the data controller is Wimbledon Airport Cars Ltd T/A SuttonAirportCars.co.uk. ICO Registration number ZB369582.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

 

How early do I need to book my car?

 The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.

Can I make a booking on the phone?

Yes, you can make a booking on the phone.

How do I know if my reservation is confirmed?

Once booked you will receive an e-mail or text confirming your booking. You can also call our 24 hour control room and our controllers will be happy to let you know if your booking is confirmed

What if the flight is delayed or early?

We will check the flight status on the day and meet you according.

How do I find my driver at the airport?

 If you select "Meet & Greet" Our driver will wait in the arrival hall with your name card usually by the airport information desk or arrival hall. But your driver will call/text you after landing and help you to meet him/her.

Is your service available day and night?

Yes. We operate 24 hours 7 days a week, all through the year. our emergency mobile number is : +447966744444

What happens if I cannot find my driver?

Having ensured that you have correctly followed the Epsom Cars instructions on your confirmation, contact us on the contact number also supplied on your confirmation. Our emegencey contacy number is +447966744444. 

What is the best way to meet my driver ?

Our driver contact you after/before landing your flight. You could call our office or your driver when you go through immigration or when you are collecting your luggage then your driver will meet you within 10  minutes time in arrival hall or where you are in the airport.

Are you a licensed company?

Yes. We are officially licensed by the public carriage to carry the public.(London)

Are you provide child /baby seats for my children ?

 Yes we do. but you must book or select when you reserve your booking. 

How long my driver can wait for me in the airport ?

We moniter you flight landing time. So we dont't charge any extra if your flight is late or early. At the same time we give 60 minutes free waiting time after landing. After 60 minutes , every 15 minutes £4 is chargable. 

How can I avoid extra waiting charges ?

When you book your booking ,You could inform the office how long extra time you need to meet your driver . Example after 90 /120 minutes after landing time. 

What is about airport parking charges ?

First 30 minutes car park is included with your price therefor is importent you could communicate with your driver after landing.

I have Non UK/EU passport holder and small children ?

It should be take extra time for immigration , so better you inform when you book your journey to avoid extra witing charges.

We have lots of luggage , is your driver can help us ?

Yes we can help you as we can. 

I have wheelchair and unable to walk to car park with your driver?

Our driver will help you but better you could book assistance with your airline or travel agent. 

Our Lugguage come late  or immigration are long witing time and we need to wait longer than expecterd in the airport ?

We give only 60 minutes free waiting time (if not any other pick up time is already informed) after that you need to pay small waiting charge to driver. 

How can I pay my journey ?

You can pay cash or card with your driver. Or you can pay via online when you book online booking. 

Can I book my return journey with my driver?

No . You must call to office or book via online.

Is any extra airport charhes or London charges we need to pay?

No all charges are included your price exapt extra waiting time charge  and extra airport car park charge

What can I do if my driver is late or I cant see my driver? 

Most of the time our drivers are ontime , but if anything happend unexpected we or driver will call or text you and inform you as soon as possible. And we will try to help you much as we can

I have no UK mobile number , how can we contact you ?

Airport have free Wifi so you can connect WhatsApp or email. You can buy UK sim card in the airport as well. You can call from airport help desk if you need help.